Senior Operations & Service Delivery Leader | Governance • Execution • Stakeholder Management
Esther Ocharo
“Bridging client expectations with disciplined delivery through strong governance, cross-functional coordination, and accountable execution across complex environments.”
Executive Biography
Strategic Expertise
Core pillars shaping my leadership approach across corporate and development environments.
Client Success & Customer Experience
I support long-term client success by ensuring expectations are clearly defined, communication is consistent, and delivery remains aligned to agreed objectives. My approach prioritises trust, continuity, and service quality across enterprise, public sector, and development environments.
Service Delivery & Strategic Account Leadership
I provide senior oversight across service delivery and strategic accounts, ensuring alignment between client priorities, delivery teams, and organizational goals. My focus is on governance, delivery consistency, and maintaining confidence across complex, multi-stakeholder engagements.
Operations, Program & Project Management
I lead operations, programs, and projects through structured planning, clear governance, and disciplined execution. My experience spans ICT, digital, and service-driven environments, translating strategy into reliable, measurable outcomes.
Stakeholder, Partner & Donor Engagement
I have extensive experience engaging with diverse stakeholders, partners, and donor-aligned entities, balancing varying priorities while maintaining alignment to agreed objectives and governance requirements. My approach is built on transparency, clear communication, and respect for formal processes, particularly within public sector and development contexts. I am effective in supporting collaborative partnerships, managing expectations, and fostering trust across multi-stakeholder environments.